Privacy Policy

Information We Collect

Personal Information: When you contact us or visit our establishment, we may collect personal information such as your name, phone number, email address, and age verification documentation.

Website Usage: We collect information about how you use our website, including your IP address, browser type, pages visited, and time spent on our site through standard analytics tools.

Cookies: Our website uses cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings if you prefer.

How We Use Your Information

We use your information to:

• Provide and improve our services and entertainment offerings
• Communicate with you about events, reservations, and special promotions
• Ensure compliance with legal age requirements and other regulations
• Maintain the security and safety of our establishment and guests
• Process reservations, VIP packages, and special event requests
• Respond to inquiries and provide customer support

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• When required by law, court order, or legal process
• To protect our rights, property, or safety, or that of our guests and staff
• With service providers who assist in our operations under strict confidentiality agreements
• In connection with a business transfer, merger, or sale

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Age Verification

Planet Lockwood is an adult-oriented establishment. We require age verification for all patrons and may collect and verify age information to ensure compliance with applicable laws and regulations. This information is handled with strict confidentiality and used solely for verification purposes.

Website Analytics

We use analytics tools to understand how visitors use our website. This helps us improve our online presence and provide better service. These tools may collect information about your device, browsing behavior, and interaction with our site. This data is typically aggregated and anonymous.

Social Media

If you interact with us on social media platforms (Facebook, Instagram, X/Twitter, etc.), please be aware that these platforms have their own privacy policies. We recommend reviewing their privacy practices. Any information you share on social media is subject to their terms and policies.

Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• File a complaint with relevant data protection authorities
• Withdraw consent where we rely on consent for processing

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will take steps to delete that information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our privacy practices, or wish to exercise your rights, please contact us: